KUALA LUMPUR, 25 May 2026 — foodpanda Malaysia has concluded its latest pandasafe training session in Penang on 20 May, marking the first expansion of the initiative into the Northern region. As a core pillar of its panda hearts initiative, pandasafe has developed into a structured safety programme that has reached 250 delivery partners across Malaysia since its launch in August last year.
The programme utilises telematics technology to monitor riding behaviours such as speed compliance, harsh braking and cornering trends. This data allows foodpanda to move beyond general awareness by providing personalised classroom interventions. Based on sessions conducted for 200 delivery partners across the Klang Valley since August 2025, internal data shows that 87.1% of participants demonstrated measurable improvements in safety performance scores while 12.9% maintained their levels.
Shubham Saran, Director of Operations at foodpanda Malaysia said, “The progress of pandasafe reinforces our belief that delivery partner safety must be approached as a long-term commitment rather than a one-off initiative. Delivery partners safety is central to our operations as they are the backbone of our business and their wellbeing directly impacts brand trust. By combining practical road skills with financial resilience education, our vision is to train 400 delivery partners nationwide by the end of the year through this comprehensive framework,with the aim of expanding this reach even further in the future.”
The initiative operates through a strategic coalition of public and private partners to ensure holistic support. Delivery partners undergo first response and Cardiopulmonary Resuscitation (CPR) training with Allianz Malaysia and practical safety riding sessions with Hong Leong Yamaha Motor. To build long term resilience, the programme includes financial literacy and scam awareness led by Hong Leong Bank along with social protection and safety induction modules conducted with PERKESO.
Feedback from the ground indicates that the training is helping delivery partners adopt safer habits and correcting previously unnoticed riding mistakes. Delivery partners report increased discipline and greater confidence in navigating risky situations during daily rounds. These results highlight the programme’s ability to turn safety into a daily habit rather than just a compliance requirement.
Moving forward, foodpanda Malaysia will continue expanding this initiative across the country, with plans to extend the program to delivery partners in Kelantan and across the East Coast. The company also welcomes collaboration with like-minded strategic partners to further elevate the program and create even more safety-driven incentives for delivery partners.
