KUALA LUMPUR, 9 MARCH 2026 – Paydibs Sdn Bhd today introduced a cash-on-delivery (COD) solution that unifies payment and shipment processes into a single seamless workflow. This solution enables merchants to manage COD transactions from checkout to fulfilment within one unified system.
Through its initial collaboration with a national logistics provider, the rollout will begin with one logistics partner, with plans to progressively expand COD enablement to more logistics providers in the next quarter.
The COD option is now available as a selectable payment method directly on Paydibs eCommerce checkout page. Merchants can offer Cash on Delivery alongside other payment options, including cards and online banking, all within a single streamlined checkout experience.
COD remains a preferred payment method for many Malaysian consumers due to the payment flexibility it provides. However, COD management has traditionally involved operational complexities such as manual tracking, fragmented order processing, and reconciliation challenges.
The COD feature allows merchants to activate COD through their existing Paydibs setup without additional system integration. Through a single dashboard, merchants can manage both digital payment and COD transactions, monitor order status, track delivery progress, and access settlement information in real time.
The solution also improves operational efficiency by automatically triggering shipment and fulfilment workflows once a COD order is confirmed at checkout, helping simplify reconciliation and order management across the transaction lifecycle.
Cash-on-delivery continues to play an important role in Malaysia’s eCommerce ecosystem. Our focus is on helping merchants reduce operational complexity by providing a unified payment-to-shipment flow that streamlines processes from checkout to fulfilment and reconciliation, said Tee Kean Kang, Chief Executive Officer of Paydibs.
The initial rollout will utilise Pos Laju as the fulfilment channel, with plans to progressively expand logistics partnerships to provide merchants with greater delivery flexibility in the future.
About Paydibs
Paydibs is a registered Payment Service Provider under Malaysia’s Financial Services Act 2013, enabling businesses from MSMEs to large enterprises to accept secure digital payments from local and global customers through cards, online banking, eWallets, QR payments, and other local methods.
Built on the principles of inclusivity and financial access, Paydibs empowers unbanked, underserved, and traditionally cash-based communities to participate meaningfully in the digital economy through a scalable, secure, and compliant payments infrastructure.
Its commitment to delivering reliable and inclusive payment solutions has been recognised with the Best Payment Solution Award at the 2018 Mobile Business Excellence Awards (MBEA) and the Excellent Payment Solutions Provider Award at the 6th Lang International Corporate Titan Awards in 2024.
