Kuala Lumpur, 16 October 2025 – Vietjet, Vietnam’s leading airline, has once again reaffirmed its position as Asia’s leading new-age carrier, taking home the title of “Asia’s Leading Airline – Customer Experience 2025” at the prestigious World Travel Awards (WTA). The recognition further underscores Vietjet’s growing role in enhancing air connectivity between Malaysia, Vietnam, and the wider Asia-Pacific region.
Widely regarded as one of the world’s most respected honours in the industry, the World Travel Awards recognise outstanding achievements through votes cast by industry professionals and travellers worldwide.
Graham E. Cooke, Founder of World Travel Awards, said: “Vietjet continues to set the benchmark for customer service in the aviation sector and I am delighted that both the travel trade and the public have acknowledged this excellence by voting it ‘Asia’s Leading Airline – Customer Experience 2025’. The commitment of the entire team at Vietjet serves as an inspiration to us all.”
Nguyen Thanh Son, Managing Director of Vietjet, said: “We are truly honoured to be recognised by the World Travel Awards for the third consecutive year. This accolade is a heartfelt tribute to the hundreds of millions of passengers and the entire Vietjet team who have trusted, supported, and worked tirelessly to deliver exceptional flying experiences. Vietjet will keep expanding its global network to offer modern, comfortable, and inspiring journeys.”
Operating a modern fleet across more than 170 routes, Vietjet has flown over 250 million passengers to date, consistently delivering safe, affordable, and inspiring journeys that connect peoples and cultures worldwide. The airline continues to elevate its passenger experience through innovation, introducing a range of new products and services including Business Class, the SkyJoy loyalty program, in-flight shopping, digital solutions, and AI-powered assistant Amy.
Vietjet is expanding opportunities for Malaysians to explore Vietnam and destinations across the Asia-Pacific region. The airline currently operates daily flights from Kuala Lumpur to Hanoi and Ho Chi Minh City, Vietnam’s largest metropolises, and will introduce a new direct route to Da Nang on 26 October 2025, connecting Malaysian travellers to Vietnam’s picturesque coastal gem. As travel demand between Malaysia and Vietnam continues to rise, Vietjet remains committed to strengthening air connectivity, boosting tourism flows, and fostering closer cultural and economic ties between the two nations.
